Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (Full performance level, GS-06)
• Work setting: Diagnostic and Therapeutic Imaging Service (outpatient clinics)
• Schedule: 8:00am–4:30pm, Monday–Friday

Description

Provide advanced medical administrative support for imaging services, including intake, indexing, and patient-facing reception duties. Independently manage and coordinate appointment schedules and administrative information between professional staff and patients, while supporting access-to-care contingency plans. Use medical terminology and multiple VA systems (e.g., VistA/CPRS) to maintain accurate scheduling, demographic/insurance information, and radiology orders, while maintaining strict confidentiality and patient safety.

Responsibilities

• Receive, intake, and index health and administrative information; facilitate imaging services for patients and families
• Perform receptionist/customer service duties and maintain appointment schedules for one or more outpatient clinics
• Adjust appointment times/locations/dates and shift patients to other providers when access/staffing conflicts arise
• Manage administrative coordination for radiology orders and verify/update demographic and insurance information
• Notify patients of scheduled appointments and support follow-up care processes (e.g., tests/consults)
• Review active/pending/hold status of orders daily
• Screen/receive phone calls, determine request type, and provide information using privacy rules and clinic processes
• Apply VHA scheduling directives to complete accurate scheduling responsibilities; assist in training other MSA levels
• Coordinate with multidisciplinary clinical teams and communicate electronically, by phone, in person, and in writing
• Maintain confidentiality and comply with VHA training and patient identification (two identifiers)
• Support Joint Commission survey readiness by understanding surveyor identification and answering questions

Requirements

• U.S. citizenship
• Proficiency in written and spoken English
• Subject to background/security investigation and pre-employment onboarding requirements
• Completion of required steps including an online assessment
• Pass pre-employment physical examination; comply with annual VHA training and seasonal influenza vaccination
• Ability to handle multiple tasks in a sometimes stressful office/clinic environment
• GS-06 qualifications: one year of experience equivalent to GS-05 plus demonstrated KSAs, including advanced scheduling/access-to-care knowledge and medical terminology

Benefits

Federal employee benefits package (eligibility depends on position type).