Lead Medical Support Assistant

Quick Facts

• Role: Lead Medical Support Assistant (GS-7)

• Schedule: Monday–Friday, 07:30am–4:00pm

• Telework/Virtual: Not available (in-person)

Description

The Lead Medical Support Assistant provides leadership within Clinical Access Management, overseeing daily workload assessments, task assignments, staffing coverage, and training needs for Medical Support Assistants across interdisciplinary settings. The role supports complex access-to-care workflows across multiple clinics, ensuring accurate and timely appointment scheduling, maintaining work schedules, and resolving day-to-day conflicts between staff, patients, and care teams.

Responsibilities

• Assess daily workload, assign work, and ensure appropriate staffing coverage

• Evaluate training records and determine training needs

• Support complex/non-standard clinical flow and access-to-care processes across clinics/specialties/community resources

• Ensure accurate, timely appointment scheduling and guide staff on policy/procedure changes

• Create and maintain employee work schedules and act as a liaison to resolve conflicts

• Provide coverage across areas of responsibility

• Conduct ongoing quality reviews and ensure scheduling accuracy

• Orient and provide on-the-job training for new and current employees to meet training requirements

• Organize work structure for assigned areas and collaborate with other staff to resolve daily conflicts

Requirements

• U.S. citizenship

• Complete all required application steps, including an online assessment

• Proficient in written and spoken English

• Subject to background/security investigation

• Complete online onboarding and pre-employment requirements (Form I-9 documentation)

• Pass pre-employment evaluation

• Seasonal influenza vaccination program participation (required)

• Serve a 2-year trial period with continued employment contingent on fitness and advancing the public interest

• High school diploma/GED/equivalent/proficiency certificate

• Demonstrated experience equivalent to GS-06 (one year) and required KSAs

Benefits

• Comprehensive federal employee benefits package (eligibility depends on position type)