Lead Medical Support Assistant

Quick Facts

• Role: Lead Medical Support Assistant (GS-07 full performance level)

• Schedule: Monday–Friday, 08:00am–4:30pm

• Telework: Ad-hoc

Description

Lead a group of Medical Support Assistants supporting Community Care Scheduling and patient flow across multiple clinics and specialties. You will distribute and balance workload, monitor progress, resolve day-to-day issues, provide on-the-job training, and independently handle scheduling problems using Community Care Scheduling policy and knowledge. You will also verify doctor/treatment orders, ensure data completeness, coordinate appointments across services, and manage automated authorization and required patient/provider communications.

Responsibilities

• Lead and assign work to Medical Support Assistants; estimate time-to-complete, maintain records, and report accomplishments

• Provide instruction, written references, and on-the-job training for new staff

• Handle unusual situations and scheduling deviations not covered by standard precedents

• Spot-check work and ensure procedures, methods, and deadlines meet supervisor standards; amend or reject nonconforming work

• Monitor workplace conditions (seating, ventilation, lighting, safety)

• Resolve informal complaints and escalate issues to a supervisor as needed

• Serve as a key source of patient flow information; consult tracking systems and review records for completeness

• Verify orders, extract and review medical information, and coordinate appointments with multiple services

• Prepare automated authorization for medical/hospital services and ensure VA guideline explanations are communicated

• Ensure communications are mailed and/or faxed to veterans and providers; edit patient data for authorization status changes

• Cancel fee basis consults when required notifications are received

• Prepare reports, graphic presentations, and correspondence; support program data presentation to staff

• Communicate professionally with patients (including adult/geriatric needs) and with physicians

• Participate in program audits and interact effectively with clinical personnel

• Adhere to fire, safety, and security requirements

Requirements

• U.S. citizenship

• Complete application steps including an online assessment measuring critical competencies

• Proficiency in written and spoken English

• Subject to background/security investigation

• Selective Service registration for eligible males

• Complete online onboarding and pre-employment identification requirements

• Seasonal influenza vaccination participation required

• High school diploma/GED/equivalent proficiency certificate

• For GS-07: 1 year of creditable experience equivalent to the next lower grade; advanced medical terminology and clinical flow knowledge, leadership/training ability, and the ability to use advanced patient systems

Benefits

A comprehensive U.S. government federal benefits package is available; eligibility depends on the position and schedule type.