Supervisory Medical Support Assistant

Quick Facts

• Role: Supervisory Medical Support Assistant (GS-07)

• Schedule: Monday–Friday, 8:00 am to 4:30 pm (subject to change)

Description

Supervise and manage a pool of Medical Support Assistants supporting Specialty Service Clinic operations by covering scheduling and managing Veteran appointment access through processes such as RECALL, EWL, VCL, or other access methods. Provide administrative and personnel management, and schedule outpatient clinic appointments using VistA scheduling options and established business rules while maintaining competency through required training and scheduling audits.

Responsibilities

• Establish staff guidelines and performance expectations through formal employee performance management

• Observe performance, conduct critiques/audits, and provide informal and formal feedback and evaluations

• Resolve informal complaints and grievances; develop work improvement plans and recommend personnel actions

• Advise and counsel workers; apply delegated disciplinary measures as appropriate

• Review and approve or disapprove leave requests

• Ensure subordinates are trained and fully comply with safety regulations

• Schedule outpatient clinic appointments using VistA scheduling options

• Use established business rules to schedule clinic visits, consultations, and entries into EWL, RECALL, or VCL

• Comply with mandatory training for outpatient scheduling and maintain competency with documented scheduling audits

• Supervise medical clerks: selection, training, utilization, and serve as subject matter expert

• Coordinate schedules and assignments with ward supervisory staff and Lead Medical Clerks

• Serve as preceptor for medical clerks released from training; support leave decisions and performance input to leadership/committees

• Prepare reports in area of expertise

Benefits

• Competitive salary and regular salary increases

• Paid Time Off: 37–50 days annual paid time off per year (13–26 annual leave, 13 sick leave, 11 paid federal holidays)

• Parental leave: up to 12 weeks paid after 12 months of employment

• Child care subsidy: up to 25% of eligible costs after 60 days for eligible full-time employees below the income threshold

• Retirement: traditional federal pension (5 years vesting) and federal 401K with up to 5% contributions

• Insurance: federal health/vision/dental/term life/long-term care options

• Telework: not available; Virtual: not a virtual position