Administrative Specialist

Quick Facts

• Role: Administrative Specialist

Description

This Administrative Specialist position supports management analysis and data integrity for Primary Care, including compliance with performance measures and process improvements across primary care sites. You will coordinate PCMM patient panel management and maintain accurate clinic profiles, billing-related coding setup, and electronic wait list handling. The role also provides backup ADPAC support, including technical guidance for VistA applications and related IT issues.

Responsibilities

• Perform management analysis and research projects for technical compliance and performance measures

• Review compliance and data integrity across the Primary Care Service Line, PACT team processes, and systems redesign

• Use reporting tools (VSSC reports, Pyramid Analytics, VistA reporting/program functions, Microsoft Office) to identify gaps and propose improvements

• Conduct engineered time standard studies for primary care clerical, technical, and professional functions

• Manage primary care patient panels using PCMM and ensure PCMM database integrity and accuracy

• Coordinate with clinic and program stakeholders to maintain PCMM integrity; provide input on process challenges and needed corrections/improvements

• Establish and manage PACT team and position set-ups, including panel size and program clinical alert notification levels

• Monitor provider profiles, panel sizes, transmission efforts, and correct inaccurate patient assignments; manage primary care Electronic Wait Lists (EWL)

• Advise and train administrative staff on assigning/removing patients from PACT teams and the PCMM database

• Establish, monitor, and maintain Primary Care clinic profiles; ensure correct configuration supports scheduling, workload capture, and MCCF reimbursement

• Coordinate stop code identifiers, determine billable services, and verify ICD-10 and CPT codes on electronic encounter forms with HIMS

• Ensure Advanced Clinical Access is incorporated into all Primary Care profiles

• Serve as backup ADPAC: provide technical advice on VistA applications (menus/options/security keys/files), liaise with OI&T on ADP equipment and Windows/VistA issues, coordinate VistA training, and troubleshoot hardware/software problems

• Perform other duties as assigned

Requirements

• U.S. citizenship

• Complete all required application steps, including the online assessment

• Selective Service registration required for males born after 12/31/1959

• Subject to background/security investigation

• Complete online onboarding and provide acceptable identification (REAL ID-compliant as required for employment)

• Participate in the seasonal influenza vaccination program as required for VA Health Care Personnel

• Serve a 1-year probationary period or 2-year trial period

• Meet GS qualifications by the closing date: 1 year specialized experience at the GS-7 level OR qualifying graduate education (master’s or equivalent) OR a combination beyond a bachelor’s

Benefits

A career with the U.S. government includes a comprehensive federal benefits package; eligibility depends on the type of position held and schedule.