Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (MSA)

• Schedule: Monday–Friday, 8:00am–4:30pm

• Telework: Not authorized

• Virtual: Not a virtual position

Description

The Advanced Medical Support Assistant provides specialized, expert administrative support to patients within an interdisciplinary coordinated care model. The position focuses on managing access-to-care workflows—scheduling, monitoring electronic wait lists, maintaining medical/outpatient and inpatient charts, and coordinating care information and services. It also requires advanced judgment, careful monitoring of clinic appointment availability/utilization, and expert use of patient systems across multiple clinics and specialties.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consults
• Enter and monitor no-show information and electronic wait lists
• Prepare for clinic visits
• Establish and maintain medical charts and administrative records
• Monitor inpatient and outpatient appointments for assigned areas
• Obtain medical information from patients and coordinate related patient care actions
• Ensure encounter forms are completed for workload credit
• Verify and update patient demographics and insurance information
• Monitor the Interdisciplinary Team setup (including consult category of care) and adjust as needed
• Support the team in reinforcing the plan of care and self-help solutions
• Manage and validate consult metrics; resolve related issues
• Participate in team meetings and contribute to solving operational process problems
• Recommend clinic procedure changes based on current administrative guidelines
• Coordinate with care teams to review appointment availability/utilization and adjust schedules
• Communicate effectively with patients, interdisciplinary teams, VA medical centers, and other agencies
• Manage follow-up systems for consults/tests and enter information into the electronic record
• Process incoming secure messaging through MyHealthyVet and coordinate with the care team
• Monitor pre-appointment information/requirements to ensure readiness
• Identify incomplete encounters and communicate findings to providers

Requirements

• U.S. citizenship
• Complete all required hiring steps, including an online assessment
• Proficient in written and spoken English
• Subject to background/security investigation; complete online onboarding and provide acceptable ID documents
• Selective Service registration required for males born after 12/31/1959
• Seasonal influenza vaccination participation required for VA Health Care Personnel
• Meet VA basic and grade requirements (high school diploma/equivalent; for GS-6: 1 year equivalent experience or applicable VA qualification provisions)