IT Support and Network Services Specialist

Quick Facts

• Full-time IT support role supporting information management needs
• Work location: San Jose branch office; occasional travel to San Francisco for deployments (training in San Francisco for 3 months)

Description

Join a team providing technical and analytical assistance for an organization supporting legal operations. You will deliver IT customer service and support, troubleshoot hardware/software interoperability issues, and help ensure system reliability, security, and integrity for internet services. You will also assist with planning and coordination of litigation support and case management services as responsibilities increase.

Responsibilities

• Provide IT customer service and troubleshooting support
• Resolve hardware/software interface and interoperability issues
• Implement policies and procedures for information system reliability
• Monitor functionality, security, and integrity of internet services
• Assist with planning, development, and coordination of litigation support and case management services
• Install, configure, troubleshoot, and maintain customer hardware and software

Requirements

• U.S. Citizen or U.S. National
• Satisfactory pre-employment adjudication: fingerprint, credit and tax checks, drug testing
• Continued employment requires favorable adjudication of a background investigation
• Registered with Selective Service if applicable
• May be required to complete a one-year probationary period
• Meet all qualification and eligibility requirements within 30 days after the closing date
• 1 full year of specialized experience equivalent to at least the next lower Federal grade (GS-7): maintaining equipment inventories; providing software/hardware maintenance support; providing user support on computer applications; assisting with network monitoring and management

Benefits

• Comprehensive federal benefits package (paid vacation, sick leave, holidays, telework, life insurance, health benefits, and participation in the Federal Employees Retirement System)
• Relocation expenses not authorized
• Recruitment or relocation incentive may be considered based on qualifications