IT Support Specialist (Network Services)

Quick Facts

• Role: IT Support Specialist (Network Services)

• Work pattern: Full-time in the San Jose branch office; occasional travel to San Francisco for nationwide deployments (training in San Francisco for 3 months)

Description

Provide technical and analytical support for information management needs, including IT customer service and troubleshooting. Resolve hardware/software interface and interoperability issues, monitor the functionality, security, and integrity of internet services, and implement policies and procedures to keep information systems reliable. Assist with planning, development, and coordination of litigation support and case management services.

Responsibilities

• Provide IT customer service and support in troubleshooting

• Resolve hardware/software interoperability issues

• Implement policies and procedures to ensure information systems reliability

• Monitor functionality, security, and integrity of internet services

• Assist in planning, development, and coordination of litigation support and case management services

• Install, configure, troubleshoot, and maintain customer hardware and software

Requirements

• U.S. Citizen or National

• Satisfactory pre-employment adjudication (fingerprint, credit and tax checks, drug testing)

• Continued employment requires a favorable background investigation adjudication

• Registered for Selective Service if applicable

• Meet all qualification requirements by the announcement closing date

• Specialized experience: At least 1 full year maintaining equipment inventories; providing software and/or hardware maintenance support; providing user support for computer applications; and assisting with network monitoring and management (equivalent to at least the next lower GS grade)

Benefits

• Paid vacation, sick leave, holidays, telework

• Life insurance and health benefits

• Participation in the Federal Employees Retirement System

• Comprehensive federal benefits package (eligibility depends on position type)