IT Support Specialist

Quick Facts

Role: IT Support Specialist (Customer Support)

Description

Serve as an IT Specialist providing advice and assistance to customers, troubleshooting complex problems, and minimizing interruptions to critical business activities.

Responsibilities

• Establish network access protocols for local or remote customer access
• Define business and technical requirements for design, development, implementation, management, and support of systems and networks
• Evaluate and report on new customer support tools and trends (e.g., browser-based support services)
• Organize vendor demonstration sessions for other specialists
• Recommend purchase of new tools to enhance customer support delivery
• Respond to customer service problems caused by incidents and/or catastrophic events (e.g., virus infections, power outages)

Requirements

• Eligibility and ability to obtain and maintain a Secret security clearance
• At least one year of specialized experience equivalent to DE-02/GS-11, including all of: IT assistance across policy/planning/Enterprise Architecture Security/system analysis/application software; technical evaluation of scripting tools that automate IT support functions (e.g., PowerShell); and interfacing with higher headquarters representatives to manage, develop, and deliver support
• Resume must clearly describe qualifying experience (or provide required transcripts if qualifying via education)
• Appointment is subject to background investigation suitability/fitness determination
• 3-year probationary period unless prior requirements have been met
• U.S. citizenship proof required; eligibility tied to specified employment authority categories (including submission of the most recent SF-50)

Benefits

Federal government employment provides a comprehensive benefits package; eligibility depends on position type and whether it is full-time, part-time, or intermittent.