Senior Business Process Consultant (ServiceNow HR Service Delivery)

Quick Facts

• Role: Senior Business Process Consultant specializing in ServiceNow HR Service Delivery (HRSD)

Description

An experienced consultant is needed to lead HR operations process transformation using ServiceNow HRSD. The role focuses on business process optimization, workshop facilitation, and stakeholder management, translating HR needs into functional specifications, user stories, and test cases. You will partner with technical teams for configuration, testing, deployment, and adoption activities.

Responsibilities

• Lead client workshops to gather business requirements and identify HR process improvement opportunities
• Analyze current HR processes and design optimized future-state workflows using ServiceNow HRSD
• Translate business requirements into functional specifications, user stories, process flows, and test cases
• Collaborate with technical teams on HRSD configuration, implementation, testing, and deployment
• Support UAT, change management, stakeholder engagement, and platform adoption

Requirements

• Bachelor's degree in HR, Business, Information Systems, or a related field
• 8+ years of HR experience with strong knowledge of HR Service Delivery models
• 5+ years of relevant experience as an HRSD Business Process Consultant
• Strong understanding of HR Case Management, Knowledge Management, Lifecycle Events, and HR data privacy
• Excellent communication, client facilitation, and stakeholder management skills

Benefits

Not specified in the posting