ServiceNow HRSD Business Process Consultant

Quick Facts

• Role: ServiceNow HRSD Business Process Consultant

• Location: Remote (CA)

Description

You will partner with clients and internal teams to analyze, design, and implement optimized HR processes on the ServiceNow platform. The consultant bridges HR functional teams and technical developers to deliver solutions aligned with HR best practices, compliance requirements, and user experience expectations. Responsibilities include discovery workshops, future-state design using ServiceNow HRSD, and support for UAT, change management, and adoption.

Responsibilities

• Lead client workshops to gather HR requirements, pain points, and objectives

• Analyze current-state HR processes (e.g., onboarding, offboarding, leave, employee relations, HR case management) and define future-state solutions using ServiceNow HRSD

• Design and document business process flows, service catalogs, knowledge articles, and case templates

• Map business requirements to HRSD capabilities such as case and knowledge management, employee service center, lifecycle events, document management, and universal request (plus employee journey management if applicable)

• Collaborate with ServiceNow developers to translate functional requirements into user stories and test cases

• Guide configuration decisions (e.g., topic/category design, lifecycle events, COEs)

• Support user acceptance testing (UAT) and change management for HR users

• Provide thought leadership on HR shared services and digital HR transformation

• Stay up to date on HR compliance standards (e.g., HIPAA, GDPR) and how they affect solution design

• Drive platform adoption through stakeholder education, enablement, and process documentation

Requirements

• Bachelor's degree in Human Resources, Business, Information Systems, or related field

• 8–10 years of HR experience with strong knowledge of HR service delivery models

• 4+ years of experience implementing or working with ServiceNow HRSD

• Strong understanding of HR case management, HR knowledge management, lifecycle events, and HR data privacy/compliance

• Proven experience in HR process design, optimization, and change enablement

• Excellent communication, facilitation, and stakeholder engagement skills

• Ability to translate business needs into structured user stories or functional specifications

Benefits

Not specified in the provided posting.