IT Consultant – Microsoft Dynamics

Quick Facts

• Role: IT Consultant – Microsoft Dynamics (m/w/d)
• Focus: B2B sales and customer service processes
• Model: You Build It, You Run It

Description

You will take end-to-end responsibility for B2B-CRM products and continuously improve them from requirements and implementation to testing, operational support, and user training. You will manage and refine the backlog, implement straightforward Microsoft Dynamics CRM configurations independently, and ensure product governance. The work supports B2B processes for PreZero, Lidl/Tailwind, and Lidl Logistics.

Responsibilities

• Own and further develop B2B-CRM products under the “You Build It, You Run It” principle (specification, implementation, testing, operational support, and user training)
• Steer the backlog, perform refinements, implement simple system configurations in Microsoft Dynamics CRM, and ensure product governance

Requirements

• Minimum 3 years of experience in technical project leadership or as a Product Owner in a B2B-CRM environment
• Solid knowledge of Microsoft Dynamics (Sales & After Sales)
• Good understanding of system architectures and interfaces to direct technical teams and external service providers
• Logistics or shipping/freight experience is an advantage
• Communication skills with management and subject-matter level teams; business-fluent German and English