Microsoft Dynamics 365 Contact Center Senior Consultant (B2B)

Quick Facts

• Role: Senior Consultant (B2B)

• Focus: Microsoft Dynamics 365 Contact Center (functional and technical implementation)

Description

We are looking for a Senior Consultant with strong hands-on experience in Microsoft Dynamics 365 Contact Center. The role covers the functional and technical implementation of a modern omnichannel contact center platform, excluding deep voice/telephony architecture responsibilities. You will own delivery activities including configuration, design, integration support, testing, go-live, hypercare, and knowledge transfer.

Responsibilities

• Configure and implement Microsoft Dynamics 365 Contact Center features

• Design and implement routing, queues, and case management concepts

• Support integration with surrounding CRM and business systems

• Act as senior delivery consultant within the project team

• Support testing, go-live, and hypercare phases

• Create documentation and support knowledge transfer

Requirements

• Completed degree in computer science, mathematics, physics, or comparable

• Strong hands-on experience with Microsoft Dynamics 365 Customer Service / Contact Center

• Solid understanding of omnichannel concepts (digital channels, workload, routing)

• Experience in enterprise CRM and contact center implementations

• Structured, solution-oriented working style

• Very good Polish and English skills; German is a plus

• Open to hybrid work; 1 day per month at the Katowice office

Benefits

Develop yourself in the digital future through consulting and system integration focused on modern communication channels and digital media.