Program Support Assistant

Quick Facts

• Monday–Friday schedule, 7:00am–3:30pm
• Telework: may be authorized for ad-hoc requests (eligibility discussed during interview)
• Not a virtual position

Description

This Program Support Assistant role provides administrative support for the Medicine Office and serves as the primary point of contact for the Chief of Medicine, Assistant Chief of Medicine, Residency Associate Program Director, and Clerkship Site Directors. You will manage communications, schedules, on-call calendars, onboarding/access files, and education program coordination, including administering core training and evaluation systems. The role also covers conference coordination and timekeeping support, including resident timecard error review.

Responsibilities

• Answer phones, screen and prioritize calls, greet visitors, and direct them to appropriate individuals
• Schedule meetings, book rooms, and assist other staff as needed
• Generate and update weekly ward/call/attending schedules and post them on the shared drive
• Maintain the Clinical On-Call calendar and manage onboarding, computer access, and files for interns, residents, fellows, and staff physicians
• Lead coordination for medical and physician assistant students in the USAccess Program, including issuing PIV badges
• Administer MedHub, E*Value, and New Innovations (enter data, run reports, track evaluation completion)
• Coordinate administrative support for clerkship and rotation programs (onboarding, network access, tutoring schedules, communications)
• Serve as lead ADPAC and TMS Administrator (enter ePAS requests, submit Helpdesk tickets, run training reports)
• Compose, type, and proofread correspondence, meeting minutes, reports, and memos for spelling, grammar, format, and medical terminology
• Schedule medical conferences and educational activities (reserve rooms, send MS Teams/WebEx invitations, prepare agendas, track attendance)
• Maintain Field Accreditation Service (FAS) documentation
• Act as service timekeeper and backup timekeeper; review resident timecards for errors before verification
• Request and issue supplies, equipment, keys, and work orders; maintain transaction records
• Perform other duties as assigned

Requirements

• U.S. citizenship
• Complete all required application steps, including an online assessment
• Selective Service registration for males born after 12/31/1959
• Subject to background/security investigation
• Complete online onboarding; provide acceptable identification (REAL ID compliant effective May 7, 2025)
• Participation in the seasonal influenza vaccination program
• Complete a 1-year probationary period or 2-year trial period
• Meet GS-06 or GS-07 specialized experience requirements by the closing date

Benefits

A career with the U.S. government includes a comprehensive benefits package; eligibility depends on the specific position type.