Community Recreation Assistant

Quick Facts

• Provides customer service and support for Community Recreation programs and activities (MWR)
• Assists with events, trips, rentals, inventory control, and program administration

Description

Performs a variety of duties supporting Community Recreation (MWR) programs, including customer service, facility support, ticket and retail sales, rentals, and special events. Assists with registrations, inventories and inspections, fee collection, reporting, outreach, and day-to-day administration of multiple recreation programs. Ensures compliance with sanitation and other required procedures.

Responsibilities

• Provide customer service, information, and program/activity support; check patron eligibility
• Open/close facilities; order and restock supplies; prepare snack bar or prepackaged items
• Collect fees for tickets, retail, rentals, classes, and trips using POS/computer systems
• Maintain accurate daily sales records and complete a Daily Activity Report (DAR)
• Process customer Internet registrations and log-ins (Net Near You)
• Check equipment and resources in/out, collect rental fees, inventory items, and inspect upon return
• Notify supervisor/program lead of damage or loss; ensure rental/check-out forms and reservations are completed correctly
• Conduct inventory and maintain inventory controls; maintain equipment for accountability
• Assist with workshops, clinics, and events (e.g., camping, cycling, sailing, hiking, snow skiing, water sports)
• Support day and weekend trip experiences and program administration (after-action reports, patron data, program metrics)
• Perform equipment and supply inventory including items with cash value
• Complete administrative tasks using computer software for inventories and program standards metrics
• Assist with recruitment, training, and scheduling recreation staff
• Assist with planning, coordinating, publicizing, marketing, and executing MWR programs and special events
• Support entertainment/promotion scheduling and update electronic/multimedia support tools
• Promote facilities and events via outreach; support online MWR Library e-reading resources
• Develop partnerships with on-base and off-base organizations and perform community outreach
• Assist with proposals, agreements, and follow-up; research and provide information/referrals for recreation opportunities
• Adhere to NAVMED P-5010 sanitation requirements; initiate/follow up on maintenance trouble calls
• Assist with event setup and break down; perform other duties as assigned

Requirements

• Meet Federal employment suitability requirements and successfully complete a background investigation (fingerprinting and background inquiry forms)
• Pass E-verify employment verification; resolve any discrepancies
• Complete Personal Identity Verification (PIV) with two forms of identification (Form I-9)
• Hold CARE training, Emergency First Responder or CPR First Aid certification, and current Food Handler certification; or obtain all within 90 days of placement
• Valid state driver’s license required to operate motor vehicles
• Salary via Direct Deposit/Electronic Funds Transfer
• Selective Service registration required for eligible males
• REAL ID or passport required to access Government facilities
• Demonstrate experience aligned to the role: 6 months general experience plus 6 months specialized customer service/recreation experience, or an associate’s degree (if experience requirements are not met)

Benefits

• Comprehensive federal benefits package (medical, dental, life insurance, retirement, 401(k) savings, annual/sick leave, tuition reimbursement, etc.)
• Stability of Federal Civilian Service
• Quality of Work Life Balance
• For flex employees (where applicable): flexible schedule based on mission needs and availability; Employee Assistance Program (EAP) access; access to MWR facilities/programs (e.g., gyms, bowling, libraries); discounted tickets and travel/outdoor recreation rentals; Navy Exchange shopping privileges; professional development resources; medical benefits if scheduled and working ~30 hours/week