Program Specialist

Quick Facts

• Role: Program Specialist (Specialty Care Service)

• Environment: Large, complex clinical setting with inpatient and outpatient services across multiple sites

• Schedule: Monday–Friday, 7:30 AM–4:00 PM (alternate 8:00 AM–4:30 PM)

• Telework: May be authorized (eligibility discussed during interview)

Description

The Program Specialist supports program operations in a complex clinical environment by analyzing data, coordinating operational programs, and monitoring compliance. The role serves as a technical expert for equipment processing and procurement, performs life-cycle and cost analysis, and plans special projects. It also supports strategic planning, training administration, patient advocacy tracking, and certain HR-related onboarding/offboarding and performance processes.

Responsibilities

• Collect, compile, analyze, and report program and statistical data for compliance and operations

• Maintain and monitor automated systems for milestones, progress reports, funding, and compliance strategies

• Provide technical expertise for equipment processing and procurement; conduct life-cycle and cost analysis of inventory

• Plan and execute special projects (research, analysis, alignment with mission and strategy)

• Prepare annual strategic and succession plans; coordinate support needs for Veterans

• Develop, conduct, and administer training programs; manage travel logistics and participate in conferences/meetings

• Collaborate with care teams and advocates to meet customer requirements and resolve issues quickly

• Monitor and review Patient Advocate Tracking System concerns; assign cases and communicate with leadership and/or patients as needed

• Maintain positive relationships and protect sensitive data per VA policy

• Support HR workflows, including DocuSign assistance and onboarding/offboarding paperwork in collaboration with HR and medicine leadership

• Track and facilitate completion of pay for performance forms

• Track and facilitate completion of FPPE/OPPE in collaboration with providers and medicine leadership

• Back up timekeeper for the medicine service

• Perform other related duties as assigned

Requirements

• U.S. citizenship

• Complete all required application steps, including an online assessment of general competencies

• Selective Service registration required for males born after 12/31/1959

• Subject to background/security investigation

• Complete online onboarding and provide acceptable identification (REAL ID compliant per effective date)

• Participation in the seasonal influenza vaccination program is required

• Serve a 1-year probationary period or 2-year trial period

Qualifications

• Specialized Experience (1 year equivalent to GS-07+): analytical and evaluative methods for administrative operations; support policy/efficiency improvements; plan/coordinate/execute/procure operational programs with data collection/reporting; serve as technical expert for equipment processing and procurement; interpret/adapt guidelines; conduct trainings; protect sensitive data per Privacy Act/federal regulations/VA policy; conduct interviews; draft presentations for meetings/committees/workgroups

• Education: 2 years of progressively higher-level graduate education or a master’s/LL.B./J.D. in a related field (transcripts required)

• Combination: graduate education beyond the first year plus specialized experience (transcripts required)

Benefits

A comprehensive U.S. federal employee benefits package; eligibility depends on the type of position.