Program Specialist

Quick Facts

• Role: Program Specialist

• Focus: IT support and logistics coordination for a Mental Health Service Line

• Schedule: Monday–Friday, 8:00am–4:30pm (subject to change)

• Telework: May be authorized (discussed during interview)

• Virtual: Not a virtual position

Description

The Program Specialist serves as the developmental ADPAC and Logistical Coordinator for the Mental Health Service Line, coordinating technology, equipment, space, supplies, and administrative needs. The incumbent acts as a liaison between the Mental Health Service Line and partners including OI&T, Facility Planning, Logistics, and internal/external customers.

Responsibilities

• Act as the Mental Health Service Line point of contact for routine IT needs, requests, and service issues

• Coordinate requests for computer hardware, software, telecommunications, network access, shared resources, and approved clinical/administrative applications

• Assist program managers and supervisors in preparing, routing, obtaining required documentation/approvals, and monitoring actions through completion

• Maintain accurate tracking tools and files for equipment, property, supply needs, pending requests, deliveries, warranties, and related actions

• Liaise with Facility Planning for office moves, renovations, repairs, space assignments, signage, furniture placement, and workspace readiness

• Collect operational requirements from stakeholders and communicate them clearly to planners, technical staff, and project teams

• Establish and maintain effective working relationships with internal services, vendors, and external customers

• Clarify customer requirements, identify the responsible service, facilitate communication, and follow issues through to resolution

• Prepare clear correspondence, status reports, briefing materials, meeting notes, standard operating procedures, and other administrative documents; respond professionally while protecting sensitive information and meeting privacy requirements

Benefits

A career with the U.S. government provides a comprehensive benefits package; eligibility depends on the type of position held.