Program Specialist

Quick Facts

• Role: Program Specialist (Mental Health Service Line support)

• Schedule: Monday–Friday, 8:00am–4:30pm

• Telework: May be authorized (discussed during interview); not a virtual position

Description

The Program Specialist supports the Mental Health Service Line (MHSL) leadership team, cross-trained to help ensure continuous service availability. The position works independently and with all levels of MHSL leadership, focusing on consult tracking, program clinic profiles, program metrics, and clinical documentation setup.

Responsibilities

• Review consult tracking data and maintain program clinic profiles

• Collect and analyze SAIL data and other metrics related to MHSL programs

• Develop and implement computerized patient record system (CPRS) templates for specialty care progress notes and/or consults

• Develop MH clinic profiles used in the medical center appointment management scheduling software

• Act as a liaison between clinical practitioners and patients referred to MHSL disciplines

• Provide administrative support to facilitate and troubleshoot patient and administrative issues related to the specialty care consult process, including interfacility consults

Requirements

• U.S. Citizenship

• Complete all application steps, including an online assessment

• Background/security investigation

• Selective Service registration (for males born after 12/31/1959)

• Complete online onboarding and provide acceptable documentation for I-9 employment eligibility

• Participate in the seasonal influenza vaccination program

• Complete the required 1-year probationary period or 2-year trial period

• Meet GS qualification requirements by the closing date (specialized experience at GS-07 level OR qualifying graduate education OR a combination)

Benefits

A federal benefits package is provided; eligibility depends on the type of position (full-time, part-time, or intermittent).