Transportation Coordinator (Veterans Transportation Services)

Quick Facts

Transportation Coordinator (Veterans Transportation Services)

Description

Act as the facility-level primary contact for Veterans’ transportation needs and coordinate day-to-day Veteran Transportation Services (VTS) program flow. Support workload forecasting and scheduling design, maintain automated program-specific tracking data, and generate basic analyses and reports. Use VISTA, CPRS, or SharePoint consult/request tracking to process internal consultations and support quality monitoring.

Responsibilities

• Collect, compile, and track VTS statistical data; perform basic analysis and generate reports
• Collate incoming data from multiple sources and review for omissions and inconsistencies
• Enter and validate data in an automated tracking system; verify DSS extracts match captured workload
• Maintain automated program-specific data tracking milestones, clinic/program trends, performance measures, and compliance strategies
• Coordinate with transportation services and providers (e.g., EMS, VTN, DAV, VFW)
• Analyze and correlate historical and current data to evaluate program effectiveness and cost effectiveness
• Coordinate service practices to decrease waits and delays; plan consult processing flow for timely services
• Support electronic records management and driver scheduling setup/management; support space utilization services
• Provide procedural support for quality monitors within the internal consultation process
• Assist the Mobility Manager with planning and directing VTS support services and advisory guidance
• Review workload types (e.g., outpatient clinic visits, surgical admissions) and ensure daily reporting accuracy
• Respond to action-required notifications and coordinate daily VTS operations and processes

Requirements

• U.S. citizenship
• Selective Service registration requirement for eligible males
• Background/security investigation required
• Complete required online onboarding and meet ID requirements (REAL ID compliant)
• Seasonal influenza vaccination required
• Successful completion of the probationary/trial period requirements
• Typing speed: 40 words per minute
• Specialized experience: 1 year equivalent to GS-5, including data/statistics tracking, automated program data systems, electronic systems (VISTA/CPRS), written reporting, and fund control/obligating funds
• Time-in-grade rules may apply for current/returning Federal employees

Benefits

Federal government benefits package; eligibility depends on position type and full-time/part-time status.