Advanced Medical Support Assistant

Quick Facts

• Role: Advanced Medical Support Assistant (GS-06)

• Work schedule: Monday–Friday, 8:00 AM–4:30 PM

Description

Serve as a key member of a Patient Aligned Care Team (PACT) supporting Primary Care in an ambulatory setting. The role coordinates veteran care and patient access by managing schedules and wait lists, processing VISTA data and insurance workflows, handling secure communications, screening for medical emergencies, and collaborating with multidisciplinary clinicians to ensure seamless administrative support and continuity of care.

Responsibilities

• Coordinate comprehensive care for a patient panel with providers, nurses, mental health specialists, clinical pharmacists, and practical nurses

• Participate in daily team meetings/huddles to review patient needs and plan next steps

• Monitor appointment availability and manage scheduling priorities using electronic wait list tools

• Engage Veterans across in-person, kiosks, VetLink, and My HealtheVet to coordinate follow-up and communicate normal lab results

• Screen requests for care, immediately contact medical staff for emergencies, and provide administrative assistance

• Enter and process VISTA documentation for admissions, discharges, inpatient status, follow-up appointments, referrals, and means testing

• Coordinate insurance billing, scan documents into electronic medical records, and reproduce clinical forms

• Facilitate communication for discharges and coordinate tracking for consults and diagnostic tests across VA and non-VA facilities

• Ensure orders (labs, prescriptions) are executed, registered in computer systems, and available in patient folders

• Screen and direct phone calls, relay messages, resolve customer concerns, and determine when clinical advice is needed

• Educate team members on administrative processes, panel assignments, and scheduling protocols; recommend workflow improvements

• Maintain compliance with computer security, privacy regulations, environmental standards, and safety programs

Benefits

A federal position with a comprehensive benefits package, including paid time off (37–50 days annually depending on eligibility), up to 12 weeks of paid parental leave after 12 months, potential childcare subsidy eligibility after 60 days, traditional federal pension and federal 401(k) with up to 5% VA contributions, and federal health/vision/dental/term life/long-term care insurance options.