Program Support Assistant (Travel)

Quick Facts

• Role: Program Support Assistant (Travel)

• Schedule: Monday–Friday, 8:00 AM–4:30 PM

Description

This position provides administrative and management support for a specialty unit handling Beneficiary Travel, Patient Funds, and Decedent Affairs. You will coordinate administrative issues supporting healthcare operations and initiatives, perform accounting-related duties for travel and patient funds programs, monitor fund control activities, review correspondence and documentation, and maintain paper and electronic records.

Responsibilities

• Support administrative functions for Beneficiary Travel, Patient Funds, and Decedent Affairs

• Provide input and support for planning, organization, and implementation of new technology and administrative matters

• Independently perform accounting duties for Beneficiary Travel (BTSSS) and Patient Funds (VPFS)

• Monitor and use fund control activities for all aspects of the Beneficiary Travel program

• Review correspondence to provide or obtain general information

• Open, distribute, and process incoming mail and perform essential administrative support for operations

• Serve as a liaison between services, funeral homes, and other offices

• Develop and maintain paper and electronic record systems and track follow-up actions

• Other duties as assigned

Requirements

• U.S. citizenship

• Complete all required application steps, including an online assessment

• Selective Service Registration (for males born after 12/31/1959)

• Subject to background/security investigation

• Complete online onboarding and provide acceptable identification; REAL ID compliant ID required for employment after May 7, 2025

• Participation in the seasonal influenza vaccination program

• Complete a 1-year probationary period and obtain written certification to continue employment

• Meet minimum qualifications by the closing date

• Specialized experience: 1 year equivalent to at least GS-5 experience (data collection/compiling and tracking, processing documents/reports, maintaining office files/records, automation duties, answering telephones and referring visitors, providing information)

Benefits

A career with the U.S. government provides a comprehensive federal employee benefits package; eligibility depends on the type of position held.