Security Officer II

Quick Facts

• Role: Security Officer II (Non-Exempt)
• Focus: Site security, access control, incident response, and patient/privacy-aware safety support in a healthcare environment.

Description

Provide a secure and safe environment for patients, visitors, physicians, personnel, and volunteers through patrols, monitoring, access control, and emergency response. Respond to emergencies (including workplace violence and bomb threats), use verbal de-escalation/crisis intervention, restrain or secure individuals when necessary, and coordinate with local law enforcement. Document incidents accurately and provide security assistance and customer service including wayfinding and escorts.

Responsibilities

• Conduct interior/exterior patrols to deter crime and prevent fire, theft, misuse, and vandalism
• Inspect doors, windows, locks, access points, elevators, and fire-escape stairwells; report discrepancies
• Monitor surveillance equipment and facility access points; report irregularities
• Secure/unlock doors/entrances at scheduled times
• Respond to emergency codes, fire drills, and alarms; provide security education as instructed
• Maintain HIPAA/privacy awareness during all security activities
• Control access to security-sensitive areas (e.g., pharmacies, nurseries, behavioral health, restricted departments)
• Respond to emergency calls: workplace violence, disturbances, combative patients, infant/child abductions, bomb threats, suspicious packages, evacuations, chemical spills
• Use verbal de-escalation and crisis intervention; remove/restrain to a secure location and call local authorities if needed
• Assist and coordinate with police/fire departments
• Report unusual circumstances; document observations, incidents, and witness statements in required format
• Serve as first point of contact for security assistance; answer questions about security policies/procedures
• Assist with lost and found and provide assistance for special-needs individuals
• Provide wayfinding assistance and escort services (especially evening/overnight)
• For acute facilities: provide ED security presence; accept individuals on holds (5150/1799); coordinate with law enforcement; maintain safety in high-risk and behavioral health areas; respond to infant/pediatric security protocols and Code Pink

Requirements

• HS Diploma or GED
• PSO (Proprietary Private Security Officer) certification
• California BSIS regulatory training verified by hiring manager: 40 hours initial training plus 8 hours annual refresher
• 1 year recent relevant experience
• Ability to write incident reports and read procedure manuals/correspondence
• Ability to follow procedures and respond to routine and emergent situations
• Cultural sensitivity and respectful interaction with diverse patients/visitors/staff
• Approachable, open, professional, and positive demeanor
• Ability to collaborate in a team environment with minimal supervision
• Ability to work evenings; 8-hour shifts; weekends required (Saturday/Sunday)

Benefits

• Pay range: $26.43 to $36.99 per hour (based on primary work location)
• Comprehensive total rewards program with potential benefits package (where eligible)