Lead AI Software Engineer (Agentforce Operations)

Quick Facts

• Role: Lead AI Software Engineer, Agentforce Operations Process Generation

Description

Lead the development of intelligent agents that capture how customers run their business, propose improvements, and turn results into executable blueprints of agent and human tasks. Architect distributed systems with 24/7 availability and build planning systems that enable autonomous, multi-step workflow execution. Drive technical strategy, reliability, observability, and model evaluation for AI agents at enterprise scale.

Responsibilities

• Lead development of intelligent agents for complex supply chain tasks with reliability and consistency
• Make architectural decisions for distributed, always-on systems serving millions of users
• Design and implement planning systems for autonomous execution of multi-step workflows
• Translate business vision into multi-year technical roadmaps with Product Management and executive leadership
• Guide AI model deployment decisions, including safety constraints and reliability frameworks
• Drive adoption of enterprise observability and cloud infrastructure best practices
• Mentor engineers to improve code quality, AI/ML practices, and system design
• Collaborate cross-functionally (Design, Product Management, industry experts) to deliver high-quality features
• Engage with customers to gather insights and validate technical approaches
• Participate in hiring decisions and contribute to a culture of continuous learning

Benefits

Benefits and resources that support work-life balance, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.