Product Manager, Membership Systems

Quick Facts

• Role: Product Manager, Membership Systems
• Primary work: Transitioning an enterprise membership system (migration, cutover, stabilization)
• Reporting line: VP

Description

Own and execute the transition plan for a large-scale enterprise membership system, ensuring a smooth migration, cutover, and stabilization. Establish product vision, goals, and a roadmap, then translate gaps into user stories with acceptance criteria and ticket workflows. Coordinate change management and collaborate cross-functionally with Engineering, Design, Analytics, and QA to deliver customer-focused solutions.

Responsibilities

• Own the transition plan: migration, cutover, and stabilization during the transition phase
• Establish long-term vision, set goals, and build a roadmap for team success
• Identify gaps, create user stories, define acceptance criteria, manage tickets, and troubleshoot complex issues
• Liaise with teams across the organization and manage relationships with business partners and vendors
• Collaborate with Engineering, Design, Analytics, and QA to deliver solutions that meet customer needs and priorities
• Coordinate change management with key stakeholders and maintain documentation of product features
• Identify new opportunities based on research, industry trends, and best practices

Requirements

• 5+ years of prior work experience in a similar or related role
• Entrepreneurial attitude with strong reliability and ownership
• Ability to focus on the problem while considering long-term strategy
• Experience using/generating data to guide decision-making
• Ability to work in a changing environment and handle ambiguity by bringing clarity to teams
• Strong written and verbal communication; can simplify complex technical solutions for non-technical audiences
• Passion for health, fitness, and hospitality
• BA/BS in a related field
• Legal right to work in the United States

Preferred

• Project management and/or Scrum Master experience
• Proven track record of launching products with real business and customer impact
• Experience working with subscription applications in the fitness industry
• Experience with issue tracking and/or workflow management tools
• APIs, Analytics, and SQL experience
• Experience with payment processing systems, including billing and financial reconciliation

Benefits

• Competitive salary, benefits, and industry-leading commission opportunities for club employees
• Complimentary club membership
• Perks and incentives with products and services (Personal Training, Pilates, Spa, Shop)