Director of Product, Onboarding, Hardware & Supply Chain

Quick Facts

• Role: Director of Product, Onboarding, Hardware & Supply Chain Systems

Description

You will own the vision, roadmap, and outcomes for onboarding, hardware ordering, and supply chain business systems. You will lead a product team and partner with Supply Chain, Finance, Care, Onboarding, and Customer Success Operations leaders to deliver scalable, end-to-end solutions across Salesforce and NetSuite. You’ll drive strategy, implementations, integrations, adoption, and measurable results.

Responsibilities

• Set multi-year vision and roadmap aligned to company strategy and business leader priorities
• Build and lead product managers and analysts; establish an outcome-based operating model using OKRs
• Translate business needs into scalable solutions and align roadmaps across BTT and R&D teams
• Own the hardware order experience from order to fulfillment, including inventory-related supply chain and onboarding systems
• Manage the project funnel and deliver initiatives from discovery and design through launch, adoption, and measured results
• Improve efficiency, accuracy, and user experience through enhancements, integrations, and automation across Salesforce and NetSuite
• Ensure adoption via release communication, user training, and usage tracking
• Evaluate and implement new supply chain, hardware, and customer support technologies and tools (build vs. buy vs. configure)
• Oversee integrations across enterprise platforms including Finance, Accounting, Care, Onboarding, and the data warehouse
• Turn ambiguous ideas into functional requirements; provide prioritization POV based on business understanding
• Lead large implementations, migrations, and enhancements with scope, risk, and cross-team dependency management
• Establish KPIs to track adoption, stability, efficiency, and business impact (e.g., order accuracy, on-time delivery)
• Proactively manage risks and use root cause analysis to resolve inventory discrepancies, hardware delivery failures, and process gaps

Requirements

• 10+ years of experience in product management, business systems, or supply chain/enterprise systems, including implementations, platform integration, and transformation
• 5+ years in leadership roles building and leading high-performing teams
• Experience with Salesforce, NetSuite, TMS/3PLs, and Order Management systems
• Proven systems analysis skills, including root cause analysis and process modeling/systems design methodologies
• Experience driving large-scale supply chain, hardware, or enterprise system implementations, migrations, or enhancements
• Strong understanding of data flows and system communication; ability to explain solutions to technical and non-technical audiences
• Exceptional stakeholder management and influence/negotiation skills

Benefits

• Competitive total rewards including base salary, equity, and benefits; cash compensation may include overtime/bonuses if eligible
• Hybrid work model with in-person collaboration and flexible expectations by region