Operations and Process Lead (WMS/TMS Systems & Automation)

Quick Facts

• Role: Operations and Process Lead (WMS/TMS Systems & Automation)
• Work mode: Remote
• Scope: 7 regional sites

Description

This role provides end-to-end management of the RFSmart WMS and FreightPOP TMS ecosystems embedded within a NetSuite ERP framework. You will oversee system infrastructure, ensure data integrity, align user security protocols with corporate IT, and maximize software performance across 7 regional sites. The focus is initially on daily system stabilization, with long-term emphasis on automation, continuous improvement, and driving operational KPIs.

Responsibilities

• Manage RFSmart backend parameters via standard change control (SKU configurations, bin location logic, picking/packing/shipping sequences, inventory counting parameters, and mobile scanner interfaces)
• Maintain data pipelines between NetSuite, RFSmart, and FreightPOP; resolve configuration friction and coordinate ERP adjustments with database admins
• Oversee access management: user provisioning, security profiles, and regulatory access audits across all site personnel
• Harmonize distribution workflows across all 7 facilities while balancing operational uniformity with local requirements
• Coordinate validation and release testing for upcoming NetSuite, RFSmart, and FreightPOP updates, structuring test scenarios and leading UAT
• Lead technical escalation through structured root-cause analysis and vendor ticket tracking for operational system failures
• Direct day-to-day vendor interactions for technical issues, enhancement pipelines, and software licensing
• Build analytical reporting structures and performance dashboards for picking speed, packing throughput, and inventory variances
• Blueprint and execute automation projects for assembly builds, work orders, and kitting logic
• Develop and scale technical documentation, system user guides, and SOPs; upskill local site specialists

Requirements

• 3+ years managing systems, business analysis, or technical support in an RFSmart, FreightPOP, or comparable WMS/TMS environment
• Hands-on operational experience in NetSuite ERP modules (item definition, inventory control, work orders, fulfillment pipelines)
• Ability to design test frameworks, monitor system defects, and secure UAT stakeholder sign-offs
• Deep familiarity with fulfillment processes: inbound receiving, putaway logic, item selection, and freight management
• Ability to troubleshoot RF data terminals and barcode scanning equipment
• Strong data extraction capability using NetSuite Saved Searches, SQL, or similar custom reporting platforms
• Exceptional multi-site coordination skills with flexibility for planned travel to distribution nodes

Benefits

• Opportunity to drive automation, continuous improvement, and measurable operational KPIs across multiple facilities