Senior Director of Content Design

Quick Facts

• Role: Senior Director of Content Design

Description

You’ll lead content design that defines how natural language—written and spoken—shapes how people and AI agents work together in Slack. You’ll grow a high-performing content design team, own language decisions like naming and terminology, and raise the bar for content craft and quality across AI-native and traditional UI experiences. You’ll also champion Help Center content strategy and partner cross-functionally to make content design a core part of product development.

Responsibilities

• Lead and grow a high-performing team of content designers.

• Champion content design at the executive level; own naming, terminology, and language decisions with product leadership.

• Partner with product design, product management, and engineering to embed content design in how Slack builds.

• Raise content craft and quality across AI-native experiences and traditional UI; evolve team operations and feedback flows.

• Lead and advocate for the Help Center, including content strategy, vendor partnerships, and cross-functional ownership.

Requirements

• Deep content design background with strong UX craft.

• Experience designing content systems to reduce cross-platform confusion and keep language consistent across products, surfaces, and devices.

• Experience managing content design teams (ideally Help/support content) with a track record of growing strong individual contributors and leaders.

• Experience leading distributed teams.

• Executive presence and ability to influence senior product decisions.

• Strong track record of cross-functional collaboration.

• AI fluency grounded in judgment; willingness to engage with ethical tradeoffs.