Junior IT Field Services Technician

Quick Facts

• Role: Junior IT Field Services Technician

• Focus: Onsite and remote IT support, endpoint and connectivity troubleshooting

• Languages: Czech & English

Description

Provide onsite and remote IT support, diagnosing and resolving hardware, software, application, and connectivity issues while keeping employees informed throughout the support process. Perform second-level troubleshooting across Windows PCs and laptops, LAN, VPN, Citrix, email, enterprise applications, DHCP, and IP connectivity, escalating issues when appropriate. Install, configure, and maintain endpoints and devices, manage access in Active Directory, support local network infrastructure, and maintain accurate IT asset inventory and technical documentation.

Responsibilities

• Diagnose and resolve hardware, software, application, and connectivity issues for employees

• Conduct second-level troubleshooting for Windows endpoints and enterprise connectivity (LAN/VPN/Citrix/DHCP/IP)

• Install, configure, and maintain PCs, laptops, peripherals, mobile devices, and VOIP phones

• Perform software patching and malware remediation; carry out preventive maintenance

• Manage user accounts and access within Active Directory following security practices

• Support local network infrastructure (data drops, network hardware installations, basic cabling)

• Maintain IT asset inventory and lifecycle documentation; support hardware recycling

• Create and maintain technical documentation and knowledge-base articles; provide training as needed

• Support hardware configuration, purchasing, and local IT budget-planning activities

• Participate in regional IT projects and collaborate with local and remote IT colleagues

• Work independently, prioritize requests against service-level expectations, and escalate critical issues

Requirements

• 1–3 years of experience in a relevant help desk role

• Bachelor’s degree or Associate degree

• Fluent in Czech and English

• Hands-on experience supporting PCs, laptops, peripherals, and end users in an enterprise IT environment

• Experience diagnosing and resolving hardware, software, application, and network connectivity issues

• Working knowledge of Windows, Active Directory, LAN/VPN connectivity, DHCP, and IP networking

• Ability to troubleshoot independently, evaluate solutions, and escalate appropriately

• Strong customer-service and communication skills; ability to explain technical information to non-technical users

• Ability to manage multiple requests and prioritize within service-level expectations

• Ability to work with local and remote colleagues in a team environment

• Flexibility to travel regularly between the two sites (Jicin and Dvur Kralove)

Benefits

• 25 days of vacation

• Contribution to wellness and leisure activities (Pluxee card)

• Language courses

• Retirement plan contribution and life insurance

• Company-sponsored dining