Senior Mid-Market Account Executive (Inside Sales)

Quick Facts

• Role: Sr. Inside Sales Representative (Senior Mid-Market Account Executive)

Description

Strategically prospect into new accounts and expand usage within existing Small, Mid-Market, and Commercial customer bases. Drive new business pipeline generation—ideally via telephone—while ensuring customers receive value from the NOW Platform. Partner with Solution Consultants, Sales Specialists, Renewal Sales, and others to exceed quota and support contract renewals.

Responsibilities

• Meet or exceed monthly, quarterly, and annual sales objectives
• Manage sales opportunities and relationships over the telephone with influential contacts
• Understand customer business drivers, challenges, pain points, and map solutions accordingly
• Prospect within key verticals to develop new opportunities and pipeline
• Use a Value Selling sales process to win new business, expand within accounts, and support renewals
• Collaborate with extended teams to coordinate resources needed to advance the sales cycle
• Provide timely, accurate information to management (forecasting, territory plans, strategic account plans)
• Track KPIs including new prospect meetings, pipeline generation, ACV bookings, and renewal rates
• Mentor team members and collaborate on projects to add value to the team
• Occasional travel for training and/or meetings

Requirements

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving
• Demonstrable track record in telesales, lead follow-up, cold calling, or new business sales
• 1–3+ years of full sales cycle experience in software or solution sales
• Experience selling enterprise-class solutions via telephone and video conference
• Thorough understanding of the sales process and ability to navigate complex sales cycles
• Strong communication skills (listening, verbal, written)
• Strong relationship-building skills with customers, prospects, and internal colleagues
• Persistent and dependable (attendance, deliverables, deadlines)

Benefits

• Flexible work personas (flexible, remote, or required in office depending on location)
• Equal opportunity employer
• Accommodation support for candidates needing reasonable adjustments