Head of Delivery (Direct Sales)

Quick Facts

• Role: Head of Delivery (Direct Sales)

• Focus: Hands-on delivery leadership for the Online Sales cluster (digital, self-service insurance products)

• Location: Warsaw; occasional travel

Description

You will lead a development team accountable for delivering online/direct sales projects and features with high quality, on time, and in line with business and commercial priorities. You will translate business requirements for digital customer journeys into working solutions while proactively managing priorities, risks, dependencies, and delivery obstacles. The role combines people management with strong delivery execution ownership.

Responsibilities

• Take full accountability for delivery of projects and features executed by the development team

• Ensure business requirements for online and direct sales channels are translated into working digital solutions

• Manage priorities, risks, dependencies, and bottlenecks across the development lifecycle

• Remove delivery obstacles and resolve cross-functional issues impacting timelines or quality

• Collaborate with other teams and stakeholders to ensure smooth execution

• Monitor progress and ensure delivery commitments are met within agreed timelines and scope

• Identify risks early, communicate issues proactively, and define mitigation plans

• Maintain strong understanding of development processes including environments, releases, dependencies, CI/CD, and testing flows

• Support team members in achieving delivery goals, making outcome-focused trade-offs when needed

• Promote standard tools, frameworks, and best practices; support resource planning to secure required skills

• Lead and develop team members through continuous learning, knowledge sharing, coaching, and cross-location collaboration

Requirements

• Fluency in English

• Strong practical understanding of the software development lifecycle and delivery mechanics

• Understanding of the insurance industry, including core processes, products, sales channels, and business models

• Proven experience leading development or delivery teams with direct accountability for deadlines

• Experience in digital/online sales environments (e-commerce, self-service platforms, customer-facing digital journeys) is a strong advantage

• Ability to work under pressure and manage conflicting priorities

• Strong ownership mindset and proactive communication

• Excellent communication and stakeholder management with a service-oriented approach

• Ability to manage topics independently without close supervision

• Strong prioritization and risk management skills

• Demonstrated success leading delivery teams focused on collaboration, accountability, and continuous improvement

• Experience managing and developing cross-country teams

Benefits

• Medical package and sports card

• Flexible working hours, confidential employee assistant program, and possibility of remote working

• Workshops and training courses, hackathons and meetups, digital learning platforms and language courses

• CSR activities

• Team activities (e.g., bike races, soccer matches, film marathons)