Technical Program Manager

Quick Facts

• Role: Technical Program Manager

• Focus: End-to-end leadership of software implementation projects for telecom clients

• Key activities: Client-facing coordination, requirements-to-technical translation, integration workshops, delivery risk/priorities, UAT coordination

Description

You will lead software implementation projects in the telecommunications domain—from analyzing client needs to solution go-live. The role requires connecting business and technical perspectives, coordinating communication between business clients and engineering teams, and translating requirements into technical solutions and tasks. You will also support delivery planning, documentation, and UAT coordination.

Responsibilities

• Lead implementation projects from requirements analysis through go-live

• Coordinate directly with business clients and manage communication with technical teams

• Analyze business requirements and convert them into technical requirements

• Facilitate workshops on system integration, architecture, and data flow

• Collaborate with architects and developers on technical solution design

• Track implementation progress, manage priorities, and identify delivery risks

• Prepare technical and project documentation (requirements and acceptance criteria)

• Coordinate UAT with QA teams and the client

• Collect client feedback and pass it to product teams

Requirements

• Minimum 5 years of experience leading IT projects, software implementations, or technical product management

• Experience working directly with business clients, ideally on large system implementations

• Experience in the telecommunications industry

• Strong understanding of microservices architecture and cloud-native solutions

• Knowledge of REST API, JSON, and system integration

• Knowledge of Docker and Kubernetes and how they apply to deployment environments

• Basic knowledge of databases

• Experience with Agile/Scrum

• Very good English (C1)

Benefits

• Hybrid work model: 3 days per week in the Krakow office

• Annual bonus

• Private medical care

• Training and workshops