Nurse Manager of Operations (Medical-Surgical)

Quick Facts

• Provides autonomous management of operations for evening and night teams
• Leads operations, staffing, workflows, budgets, and quality improvement in medical-surgical services

Description

Lead 24/7 operations for designated medical-surgical departments during evenings and nights, ensuring compliant, high-quality, cost-effective patient care. Manage workflows and staffing, develop and monitor operating and capital budgets, update policies and processes to meet Joint Commission and regulatory standards, and drive quality improvement through reduced variation and technology adoption. Provide coaching and supervision so team members maintain competencies and resolve complex patient, practice, and customer relations issues.

Responsibilities

• Manage day-to-day operations of assigned departments/programs/services/locations, including workflows, staffing, resource re-direction, and budget ownership (including variance explanations and corrective actions)
• Maintain 24/7 accountability for operational performance
• Support, guide, and supervise teams to ensure competencies in addressing behavioral, social, financial, and environmental patient issues
• Prepare and deliver annual and mid-year reviews; coach through complex practice and customer-relations situations
• Recommend department goals; plan and advance progress throughout the year; communicate timelines, risks, and decisions to leadership
• Ensure department policies and processes meet current Joint Commission and federal/state regulatory requirements; revise/create policies as needed
• Target quality improvement by reducing process variation, eliminating redundancy, and implementing new technology
• Manage escalations by interpreting patient needs relative to age-specific growth and development and coordinating required resources
• Other duties as assigned

Requirements

• Bachelor’s degree in nursing and master’s degree in nursing (or exceptions considered if actively enrolled and within 1 year of completion)
• 3 years of nursing or healthcare experience with increasing responsibilities
• Basic Life Support (BLS) certification
• Current clinical license in the state where the hospital resides
• Magnet-recognized certification for specialty area

Preferred

• Minimum 3 years of supervisory or management experience

Benefits

Comprehensive benefits package supporting employees’ physical, emotional, and financial well-being and protection for unexpected life events (eligibility depends on employment classification).