Nursing Operations Manager

Quick Facts

• Role: Nursing Operations Manager (Manager, Operations)

• Focus: Autonomous leadership of nursing operations with 24/7 accountability

Description

The Nursing Operations Manager provides autonomous, direct management of one or more teams and ensures alignment with the organization’s mission, vision, values, ethics, compliance program, and relevant regulatory and accreditation standards. The role leads day-to-day operations, supports and supervises staff, and drives quality improvement through data-driven decisions and technology-enabled practice.

Responsibilities

• Manage day-to-day operations of designated departments/programs/services/locations, including workflows and staffing.
• Develop and oversee operating and capital budgets; monitor performance, explain variances, and apply corrective actions as needed.
• Provide support, guidance, and supervision to maintain competencies for behavioral, social, financial, and environmental patient issues to achieve clinical quality, patient satisfaction, and cost-effective care.
• Prepare and deliver annual and mid-year reviews; coach teams through complex practice and customer-relations situations.
• Ensure teams have the tools, including technology, to perform roles; identify improvement areas and act with appropriate system partners.
• Recommend department goals, plan progress throughout the year, and communicate timelines, risks, and decisions to leadership.
• Ensure department policies/processes meet Joint Commission and all federal/state regulatory requirements; revise/create policies as standards evolve.
• Target quality improvement by reducing process variation, eliminating redundancy, and implementing new technology.
• Handle escalations by interpreting patient requirements relative to age-specific needs and coordinating required resources.
• Other duties as assigned.

Requirements

• Bachelor’s degree in nursing with a master’s degree or master’s degree in nursing (exceptions considered for Bachelor’s with active master’s enrollment within 1 year of completion)
• Three years of nursing or healthcare experience with increasing responsibilities
• Basic Life Support (BLS) certification
• Current clinical license in the state where the hospital resides
• Magnet-recognized certification for the specialty area
• Ability to maintain confidentiality for patients and families

Benefits

Comprehensive benefits to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.