Medical Support Assistant (Surgery Care)

Quick Facts

• Entry-level Medical Support Assistant position in Surgery Care
• Supports inpatient and outpatient clinic workflows
• Monday–Friday, 7:30am–4:00pm
• Telework: not available (in-person)

Description

Serve as a Medical Support Assistant for the Surgery Care Service Line, independently performing administrative duties that support delivery of healthcare services. You will advise clinical staff on current administrative processes, manage patient communications, schedule and update appointments, verify provider orders, and coordinate transfer-related administrative workflows. The role requires working in person with PC applications and VA systems while following clinic scheduling and safety rules.

Responsibilities

• Answer phones, greet patients, relay messages to appropriate staff, and handle routine inquiries
• Schedule, cancel, and reschedule patient appointments and consults; enter no-show information
• Monitor appointment requests from multiple electronic sources and participate in daily huddles to determine clinic needs
• Verify and update patient demographics and insurance information at check-in
• Coordinate administrative functions for emergency and non-emergency transfers to other VA facilities or private hospitals
• Use VA systems and PC applications; set and adjust short-term priorities to complete workload timely
• Follow clinic scheduling business rules (consultations, electronic wait lists, recall reminders, encounter action required reports, insurance capture, AudioCare, missed opportunities)
• Communicate professionally (by phone and email), share pertinent information routinely, and promote team building
• Refer urgent medical questions to the appropriate health care team and escalate unresolved complaints
• Support clinic/program operations, including receiving/directing patients and visitors and maintaining supplies

Requirements

• U.S. citizenship
• Complete all required application steps, including an online assessment
• Selective Service registration required for eligible males
• Proficient in written and spoken English
• Subject to background/security investigation
• Complete online onboarding and required pre-employment identification steps
• Participate in the seasonal influenza vaccination program (VA Health Care Personnel)
• Education: high school diploma, GED, or equivalent proficiency certificate

Benefits

• Comprehensive federal benefits package for employees and eligible family members
• Whole Health System of care participation
• Benefits eligibility depends on the type of position held