Security Operations Assistant

Quick Facts

• Role: Operations Assistant (Security)

• Primary focus: Maintaining order and harmony of patrons; securing facilities and grounds at an Armed Forces Recreation Center (AFRC)

• Schedule: Irregular/rotating including nights, weekends, and holidays

Description

The Operations Assistant (Security) monitors resort operations to ensure smooth daily running and adherence to activity schedules and priorities. The role includes responding to medical emergencies with first aid (CPR/AED), correcting problems as needed with fire alarm systems, managing emergency and safety procedures, and directing first responders. You will also support access control and security operations using RFID lock systems and key management processes, patrol grounds, and write incident/information reports.

Responsibilities

• Secure and monitor AFRC facilities and grounds; patrol designated areas

• Ensure compliance with evacuation, force protection, safety, and security plans, policies, and procedures

• Respond to medical emergencies; provide first aid including CPR and AED use

• Handle fire alarm system issues; contact maintenance for immediate service when required

• Program/interrogate door locks, make keys, and manage access via RFID lock systems

• Operate keywatcher system; maintain resort keys and issue to employees/contractors as needed

• Correct problems with in-room guest safes

• Identify disturbances and determine when local law enforcement must be contacted

• Alert and direct first responders during emergencies

• Take statements from guests/employees and write incident/information reports; forward required materials

• Perform routine safety/security checks of gates, doors, buildings, and equipment

• Maintain log of authorized visitors; perform vehicle inspections when required

• Provide customer service: check IDs of persons entering the resort; provide directions; deny unauthorized entry with tact

• Keep assigned areas clean and orderly; report maintenance issues immediately

• Follow the calendar of events to inform guests of scheduled activities

Requirements

• U.S. citizen; valid U.S. passport; at least 18 years old

• High school graduate (or equivalent)

• At least one year post-high school experience in hospitality OR one year post-high school education with related experience as described

• Previous security experience preferred; excellent customer service skills

• Ability to read, understand, and follow safety/security plans, policies, and procedures

• Clear English communication for directions and policy explanations

• Ability to operate safety/security electronic and automated equipment (e.g., fire alarm, CCTV, radios, computers)

• Ability to work rotating schedules (evenings/nights/weekends/holidays)

• Experience/knowledge with Microsoft Office software

• Pass required background checks and eligibility; complete CNACI as applicable

• Pre-employment physical required

• Comply with uniform and appearance standards

• Obtain First Aid/CPR/AED within 60 days; complete Golf Cart training within 60 days

• Obtain driver’s license within first 30 days

• Male applicants born after Dec 31, 1959: complete Selective Service Pre-Employment Certification Statement

• Resume must be two pages or less; qualifications must be clearly verifiable

Benefits

• Professional development options including training, education, and certification programs

• Access to some on-base facilities (e.g., fitness centers, libraries, and other amenities)

• Health and life insurance for eligible regular full-time/part-time employees; 401k/retirement plans

• Paid personal time off and federal holidays; some flexible employees may also be eligible for health insurance