Medical Administration Officer

Quick Facts

• Role: Medical Administration Officer

• Focus: Patient administration and Business Office program management across VA medical center sites and satellite clinics

• Work schedule: 7:30am–4pm, M–F (on-site; occasional ad hoc telework may be authorized)

Description

The Medical Administration Officer serves as a subject matter expert for Business Practice functions, overseeing program operations related to patient administration, scheduling governance, data quality, medical-legal eligibility, beneficiary travel, and health information management across multiple VA sites. The role provides program, administrative, and supervisory leadership to ensure compliant implementation of policies, performance measures, and action plans. The position involves oversight, consultations, reporting, and presentations to senior leadership.

Responsibilities

• Supervise staff: plan work, set priorities, assign tasks, evaluate performance, and manage minor disciplinary actions

• Provide program management for Business Office (Health Administration) functions across sites and satellite clinics

• Serve as subject matter expert for business practice initiatives and consult on problematic program issues

• Implement performance measures, monitor operations, and develop action plans for improvement

• Oversee implementation of new VACO Chief Business Office policies and programs

• Collaborate with Compliance Officer and support staff on business practice activities

• Represent the organization with insurance industry representatives, non-VA contract providers, and other stakeholders

• Coordinate information gathering with legal counsel as needed

• Develop data, complete statistical reports, and respond to inquiries from HCS/VISN staff

• Compile correspondence for technical and congressional inquiries

• Deliver briefings and presentations on complex, sensitive topics affecting the financial well-being of the organization

• Communicate and educate Veterans, organizations, and community partners about program functions and impacts of regulatory/legislative changes

Requirements

• U.S. citizenship

• Must complete the full application process, including an online assessment

• Selective Service registration required for eligible males (born after 12/31/1959)

• Background/security investigation required

• Complete online onboarding and meet employment identification requirements

• Seasonal influenza vaccination required

• Valid state driver’s license required

• Must live within or be willing to relocate within commuting distance of the duty location

• Meet time-in-grade requirements for current federal employees (GS-13 requires 52 weeks at GS-12)

• Minimum qualification: 1 year specialized experience equivalent to at least GS-12; must include experience in two or more relevant areas (e.g., VA health benefits/business program administration; eligibility/enrollment; beneficiary travel; clinic administration; interpreting VA directives/policies; analyzing complex issues requiring escalation; patient administration/records management; budget/fund control; leadership while ensuring contract and policy compliance)

Benefits

Comprehensive federal employee benefits package (eligibility depends on position type).