Patient Liaison (Rehabilitation Services)

Quick Facts

• Role: Patient Liaison (Rehabilitation Services)

• Focus: Patient experience, scheduling, and resource utilization

Description

The Patient Liaison oversees the service experience for patients and ensures optimal use of practice resources. The role builds relationships with patients and staff, provides necessary information, and advocates on patients’ behalf. The position also supports scheduling, compliance follow-up, and prevention of billing errors and denials.

Responsibilities

• Manage schedules to best use providers, rooms, and equipment

• Perform scheduling maintenance (open/close clinic templates) and coordinate care alternatives when changes affect patients

• Communicate with patients and/or clinical staff to support adherence to the prescribed treatment plan

• Assist Practice Manager with data collection and analysis related to physician productivity and resource utilization

• Resolve and help prevent billing errors and denials, including obtaining pre-certifications or referrals as needed

• Register patients and schedule or coordinate appointments

• Provide patient education information and/or materials

• Maintain relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors

• Answer incoming inquiries related to all aspects of practice operations

• Conduct follow-up with patients to ensure compliance with testing, prescriptions, and the plan of care

• Perform other duties as assigned

Requirements

• High School Diploma or GED equivalent

• 2 years previous healthcare experience

• Experience in a customer service role

Preferred Qualifications

• Bachelor’s degree

• Previous experience with an electronic medical record system

• Knowledge of medical terminology

Benefits

• Wide range of benefits supporting physical, emotional, and financial well-being and protection for unexpected life events

• Detailed benefits information available via the company benefits page