Senior Staff Forward Deployed Solutions Engineer (Flow)

Quick Facts

• Role: Senior Staff Forward Deployed Solutions Engineer (Flow)

• Focus: Top technical authority for strategic enterprise customer deployments

Description

As a Senior Staff Forward Deployed Solutions Engineer, you’ll guide strategic and enterprise accounts from first demo and trial through long-term, expanding success. You’ll lead the hardest deployments, architect production-grade solutions that go beyond current product capabilities, and turn field learnings into product strategy. The role also raises technical standards for the forward-deployed team and includes mentoring and final escalation for critical reliability issues.

Responsibilities

• Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews.

• Architect and build complex production-grade automations and workflows using Flow’s natural-language builder across enterprise tools (e.g., Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, ServiceNow).

• Design knowledge and retrieval strategies across document sources (e.g., SharePoint, Google Drive, Box, Notion, and ServiceNow knowledge) to deliver accurate, sourced AI answers at scale.

• Create scalable workarounds for product gaps and convert them into reusable patterns, reference architectures, and product capabilities.

• Run proof-of-concept and strategic evaluation efforts with sales and executive stakeholders.

• Improve onboarding and implementation so customers can set up Flow quickly and reach production in one day.

• Advise customer IT directors and executives, align adoption with broader IT/operations strategy, and use Flow analytics to drive business cases and expansion.

• Own multi-account health and adoption outcomes, identify risks early, and drive executive-level resolution when needed.

• Partner with product management and engineering to translate field learnings into requirements and roadmap prioritization.

• Establish forward-deployed technical standards, playbooks, and tooling; mentor IC3/IC4 solutions engineers and act as escalation point for difficult issues.

• Handle final technical escalation for critical issues (API timeouts, sync errors, payment-related questions, failed automations) and drive durable resolution.

• Reproduce bugs, isolate root causes, collaborate with core engineers on systemic issues, and use health/audit/activity logs to improve monitoring and triage.

Requirements

• 10+ years in customer-facing technical roles (forward deployed, solutions, or implementation engineering) in enterprise software; demonstrated experience leading strategic multi-system deployments.

• Deep hands-on expertise in REST APIs, scripting, automations, and webhooks; ability to design and debug integration architectures.

• Expert knowledge of SSO and identity architectures (SAML, OAuth, Okta, Entra ID) and enterprise security/compliance requirements.

• Extensive experience with enterprise service management and/or collaboration platforms (e.g., ServiceNow, Jira, Slack, Microsoft Teams).

• Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluation of AI answer quality and accuracy.

• Proven ability to communicate and influence stakeholders from system administrators and security engineers to IT directors and executives.

• Ability to connect customer outcomes to broader IT and operations strategy.

• Track record of technical leadership and mentorship, with influence over product direction and cross-functional teams without direct authority.

Benefits

• Base pay range: $171,900–$300,800 (plus equity when applicable, variable/incentive compensation, and benefits).

• Health plans (including flexible spending accounts), 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.