Lead Software Engineer (ServiceNow)

Quick Facts

• Role: Lead Software Engineer (ServiceNow)
• Focus: Infrastructure Platform – ServiceNow IT Service Management

Description

Lead a team of software engineers delivering secure, stable, and scalable ServiceNow IT Service Management solutions. Own design, code, test, and delivery using firm frameworks while coaching engineers and ensuring SDLC/ITIL-aligned execution. Drive continuous process improvement and enterprise AI-assisted engineering practices with responsible validation for correctness, performance, and security.

Responsibilities

• Provide oversight and coaching for entry-level to mid-level engineers
• Be accountable for decisions impacting team execution, processes, and procedures
• Collaborate with Business Analysis to produce estimates and agile delivery plans
• Identify, mitigate, and escalate issues to execute the work plan
• Design, code, test, and deliver ServiceNow software using firm frameworks and best practices
• Follow and enhance scrum practices for continuous team process improvement
• Drive adoption of approved AI-assisted engineering (e.g., code review/refactoring, test acceleration, incident/root-cause analysis support)
• Establish validation standards (secure coding, peer review, automated testing) and promote reusable patterns
• Use SDLC toolchain capabilities to improve the value realized by automation
• Identify opportunities to eliminate or automate remediation of recurring issues
• Lead evaluation sessions with vendors/startups/internal teams to probe architectural designs and applicability

Requirements

• Formal training or certification in software engineering concepts; 5+ years applied experience
• Significant ServiceNow software development experience with proven architect/team lead responsibilities
• Experience leading approved AI-assisted software development tools and validating outputs for correctness, performance, and security
• Strong understanding of responsible AI use (data sensitivity, secure handling, resiliency and security) and ability to coach safe adoption
• ServiceNow certifications: CSA, CAD, CIS-ITSM
• Ability to translate business requirements into scalable technical solutions
• Experience leading teams and driving strategic initiatives (hiring, mentoring, recognition)
• Strong SDLC and ITIL understanding
• Expertise in resource allocation and project planning within timelines
• Deep ServiceNow architecture, data/security models, and application framework knowledge, including integrations and authentication patterns
• Proficiency in performance optimization (scripts, indexing, queries, tuning) and Performance Analytics (KPIs, reporting)
• Proficiency in JavaScript and AngularJS for reusable, testable components

Benefits

• Competitive total rewards package (base salary based on role/experience/skill set/location; may include incentive/commission and/or discretionary equity)
• Comprehensive health care, retirement savings plan, tuition reimbursement, mental health support, and additional programs (e.g., wellness centers, backup childcare, financial coaching) based on eligibility