Senior Staff Forward Deployed Solutions Engineer (Flow)

Quick Facts

• Role: Senior Staff Forward Deployed Solutions Engineer (Flow)

• Focus: Enterprise technical authority for complex deployments, integrations, AI workflow design, and customer adoption

• Seniority: Leads technical standards, playbooks, and mentorship; final escalation for critical issues

Description

You will serve as the most senior technical authority for Flow customers, guiding strategic enterprise accounts from first demo and trial to long-term, expanding success. You will lead complex deployments, architect solutions beyond current product capabilities, and convert field learnings into product strategy. The role combines deep technical implementation with strategic customer partnership and cross-functional leadership.

Responsibilities

• Lead technical design and delivery for strategic enterprise deployments (SSO/identity architecture, multi-system integrations, security and compliance reviews)

• Architect and build production-grade automations and workflows using Flow’s natural-language builder across collaboration and enterprise tools

• Design knowledge and retrieval strategies across document sources to produce accurate, sourced AI answers

• Create scalable workarounds for product gaps and convert them into reusable patterns and reference architectures

• Run proof-of-concepts and strategic evaluations with sales and executive stakeholders to demonstrate value

• Improve onboarding and implementation motion so customers reach production quickly

• Advise customer IT and executives to align Flow with broader IT and operations strategy

• Use Flow analytics to build business cases and drive expansion from initial use case to broader adoption

• Own multi-account health and adoption outcomes; identify risks early and escalate to resolution

• Translate deployment patterns into product requirements; partner with product management and engineering

• Shape roadmap and go-to-market discussions, including how Flow is packaged and priced

• Establish and scale technical standards, playbooks, and tooling for the forward deployed function

• Mentor solutions engineers and act as escalation point for the hardest issues

• Diagnose and resolve critical reliability issues (timeouts, sync errors, failed automations, payment-related questions)

• Reproduce bugs, isolate root causes, and coordinate with core engineering; improve monitoring and triage practices

Requirements

• 10+ years in customer-facing technical roles (forward deployed, solutions, or implementation engineering) in enterprise software

• Experience leading strategic, multi-system enterprise deployments

• Deep hands-on experience with REST APIs, scripting, automations, and webhooks; able to design integration architectures and debug at depth

• Expert knowledge of SSO/identity architectures (SAML, OAuth, Okta, Entra ID) and enterprise security/compliance requirements

• Extensive experience with enterprise service management or collaboration platforms (ServiceNow, Jira, Slack, Microsoft Teams)

• Strong understanding of AI and workflow automation (prompt design, retrieval-augmented approaches, evaluating answer quality/accuracy)

• Proven ability to communicate and influence from administrators and security engineers to IT directors and executives

• Demonstrated ability to connect customer outcomes to broader IT/operations strategy and ServiceNow plans

• Track record of technical leadership and mentorship; ability to influence product direction without direct authority

Benefits

• Base pay range: $171,900 - $300,800 (plus equity where applicable, variable/incentive compensation, and benefits)

• Health plans including flexible spending accounts

• 401(k) with company match

• ESPP

• Matching donations

• Flexible time away and family leave programs