Salesforce CRM Application Manager

Quick Facts

• Role: Salesforce CRM Application Manager
• Focus: Technical implementation, continuous development, and operational care of a CRM environment based on Salesforce

Description

As a Salesforce CRM Application Manager, you help drive the transformation of sales processes by implementing, improving, and operating a CRM platform based on Salesforce. You act as the key interface between IT and business departments, analyze requirements, recommend technology investments, and ensure reliable performance through 2nd/3rd-level support.

Responsibilities

• Improve the CRM system (future Salesforce-based) and implement new solutions to sustainably optimize business processes and increase productivity
• Be the main point of contact for supported applications, handling operations, installation, and configuration
• In case of incidents, analyze and resolve issues in 2nd- and 3rd-level support to ensure dependable performance
• Lead projects for application implementation, maintenance, and decommissioning; coordinate internal teams and external partners
• Work as an important interface between technical IT and business departments (e.g., production) as well as external partners
• Analyze business requirements and recommend investments in new technologies to keep software solutions current
• Report operational progress and application performance to the relevant stakeholders

Requirements

• Completed degree in Computer Science, Business Informatics, or a comparable qualification
• Multi-year experience in technical support and implementation of CRM systems, ideally with Salesforce
• Excellent German and English skills at C-level (additional languages are a plus)
• Preferred: experience integrating various ERP systems with Salesforce
• Experience collaborating with different departments and acting successfully as an interface between IT and business teams
• Strong analytical thinking, solution-oriented approach, and high self-initiation

Benefits

• Unbefristete Festanstellung and flexible working hours (Gleitzeit)
• 4 days/week mobile work
• Modern workplace with high-quality equipment
• Structured onboarding in Hemmingen
• Comprehensive social benefits
• Attractive mobility and catering offers
• Multiple learning and development opportunities
• Health and financial benefits
• Open, respectful team culture with interdisciplinary and international collaboration