Salesforce Business Analyst

Quick Facts

• Role: Salesforce Business Analyst

• Focus: CRM transformation in Salesforce Full CRM (Sales and Service) with data migration

Description

You will join a CRM transformation project that builds a new Salesforce Full CRM for Sales and Service, including migration from the existing solution while keeping organizational operations running. You will translate business needs into Salesforce functional solutions and prepare user stories, acceptance criteria, use cases, flows, and backlog items. You will collaborate with the Product Owner, business stakeholders, and the Salesforce implementation team.

Responsibilities

• Gather, analyze, and document business requirements for Sales, Service, CRM, and marketing

• Analyze and map AS-IS/TO-BE business processes and identify improvement areas

• Convert business needs into Salesforce functional requirements

• Prepare user stories, acceptance criteria, use cases, flows, and backlog elements

• Collaborate with the Product Owner, Salesforce implementation team, Salesforce Developers, and other tech teams

• Work with stakeholders from sales, marketing, customer service, and IT

• Analyze Sales Cloud and Service Cloud processes (case handling, routing/queuing, assignment, SLAs, escalations)

• Support UAT testing and integration testing

• Support data migration and Salesforce integrations with other systems

• Help plan further platform development and recommend enhancements

• Create and maintain analytical and functional documentation

Requirements

• Minimum 4–5 years experience as a Business Analyst/Business/System Analyst, including at least 2 years in Salesforce projects

• Practical knowledge of Salesforce, especially Sales Cloud and/or Service Cloud

• Knowledge of CRM processes and Salesforce implementation/development specifics

• Experience gathering/analyzing requirements and mapping business needs to system solutions

• Ability to create user stories and acceptance criteria

• Experience modeling business processes (BPMN, UML, or similar)

• Practical experience with Scrum and/or Kanban

• Experience collaborating with business, Product Owner, and technical teams

• English proficiency for working with documentation in English

• Availability for hybrid work (flexible attendance, e.g., workshops)

Benefits

• Job stability with long-term projects and growth across different IT areas

• Flexible engagement: B2B contract, employment contract, or contract work

• Benefits package: Medicover (expanded with dentistry), FitProfit, English lessons

• Gym training at F45 located in the office

• Internal referral program

• Funding for IT certifications

• Work mode depends on the project: hybrid, remote, or on-site

• Team-building events and integration trips

• Charity support and community involvement (#PomagamyNexio)