CRM and Customer Portal Application Support Specialist

Quick Facts

• Role: CRM and Customer Portal Application Support Specialist

Description

You will support and administer the CRM system and a digital customer portal, ensuring reliable system operation. The role includes analyzing errors, coordinating fixes with internal teams and external service providers, and collecting and managing requirements from business departments. You will also perform functional and acceptance tests for new features, updates, and adjustments, while contributing to improved digital customer services and data quality.

Responsibilities

• Administer and support the CRM system and the digital customer portal

• Ensure reliable system operation

• Analyze issues and coordinate error resolution with internal contacts and external service providers

• Capture, evaluate, and follow up on requirements from business departments

• Conduct functional and acceptance tests for new features, updates, and customizations

• Contribute to the further development of digital business processes and customer services

• Support the safeguarding and improvement of data quality

• Maintain system documentation and create short user information materials

• Depending on experience: take on additional tasks around interfaces, databases, and minor system adjustments

• Support trainings and participate in IT projects

Requirements

• Completed IT training, a degree, or comparable practical experience

• Experience supporting CRM or comparable application systems

• Good technical understanding and willingness to learn new systems and business processes

• First experience with web-based portals, databases, SQL, or interfaces is welcome

• Service-oriented, structured, solution-focused approach

• Enjoy working with end users, business departments, and external service providers

• Interest in developing digital business processes and customer services

• Good German skills in speaking and writing

Benefits

Full-time role starting immediately