Medical Support Assistant (Office Automation)

Quick Facts

• Role: Medical Support Assistant (Office Automation)
• Setting: Ambulatory clinic support

Description

The Medical Support Assistant provides receptionist, recordkeeping, and clerical support to facilitate the work of pediatric medical home physicians and professional nurses. The role includes entering, manipulating, and retrieving data from office automation systems and maintaining both electronic and paper patient records. You will also serve as the initial point of contact for patients and visitors in person or by phone, and route urgent messages and patient results for immediate action.

Responsibilities

• Perform receptionist, recordkeeping, and clerical duties in an ambulatory setting
• Enter, retrieve, and manipulate information in automated systems as needed
• Receive patients and visitors as the first point of contact (in person or telephonically)
• Maintain patient records (electronic and paper) with proper patient and provider identification
• Refer urgent messages and patient results for immediate actions

Requirements

• US citizenship
• Specialized experience: 1 year scheduling patient and/or coordinating provider appointments; using office automation to enter/retrieve data; and performing receptionist duties
• OR Education: 4 years above high school in an accredited business, secretarial, or technical school; junior college; college; or university
• OR a qualifying combination of education and experience meeting the computed requirement percentage
• Qualified typist: 40 words per minute on a 5-minute sample with three or fewer errors
• Security eligibility: ability to obtain and maintain Secret clearance/access (includes background investigation and credit check)
• Certification: maintain current Basic Life Support (BLS) via American Red Cross or American Heart Association
• Immunizations: seasonal influenza consent or exemption; immunization screening required (Hepatitis B required for direct patient contact; additional immunizations may be required)

Benefits

A comprehensive federal employee benefits package (eligibility depends on position type and hours).