Supervisory IT Specialist (Area Manager)

Quick Facts

• Role: Supervisory IT Specialist (Area Manager)

• Focus: Leadership and resource management for area-wide IT End User Operations

• Schedule/Travel: Monday–Friday, 8:00 am–4:30 pm; up to 25% travel (as needed)

• Telework: Ad hoc telework may be authorized; position is not remote/virtual

Description

Lead the development and implementation of an area-wide strategy to manage multiple IT end-user operations. Supervise staff and oversee mission-critical support, including systems integration, operations support, systems design, and network operations.

Responsibilities

• Supervise, direct, evaluate, counsel, and develop subordinate staff and supervisors

• Lead area-wide IT operations and mission-critical support functions

• Manage finance, staffing, contracts, acquisitions, budgeting, and organizational priorities

• Drive organizational improvement, operational transformation, and continuous improvement of IT business processes and service delivery

• Set long-range program goals and objectives; assign projects and monitor outcomes

• Develop and implement area-specific IT policies, procedures, and SOPs aligned with directives

• Align End User Operations CAP planning with the VA mission using business case and investment analysis processes

• Oversee day-to-day operations, maintenance, security, and service delivery for IT customers

• Manage area-wide IT programs, contracts/acquisitions, resource allocations, operational support, and ticket management

• Coordinate incident resolution, root cause analysis, corrective action planning, and operational recovery for mission-critical systems

• Present, defend, coordinate, and negotiate IT program recommendations and policies with senior leadership and stakeholders

Requirements

• U.S. citizenship

• Selective Service Registration (for males born after 12/31/1959)

• Background/suitability investigation and pre-employment/random drug testing

• Complete all required online assessments and application steps; upload all required documents at submission

• GS-13 specialized experience: supervise/manage IT delivery systems/equipment; lead strategic planning, budgeting, performance management; implement/maintain end-user hardware and software; and use system performance measures to improve outcomes

• Demonstrated competencies: Attention to Detail, Customer Service, Oral Communication, Problem Solving

Benefits

Comprehensive federal employee benefits package (eligibility depends on position and schedule).