Senior IT Service Manager / Service Owner

Quick Facts

• Role: Senior IT Service Manager / Service Owner (Special IT)

Description

You will lead and continuously develop IT service management, with responsibility for the operational delivery of a specialized IT service portfolio. You will manage the full lifecycle of IT services in line with ITIL, coordinate stakeholders and external vendors, and ensure service quality, SLAs, compliance, and ISO 27001-aligned IT security.

You will also handle planning, budgeting and resources, and drive complex modernization projects using modern IT project management methods.

Responsibilities

• Provide functional leadership for IT service management and organize day-to-day operations for a specialized IT portfolio, including ITSM systems
• Manage the end-to-end IT service lifecycle (commissioning, operations, and further development)
• Lead complex further development initiatives using modern IT project management methods
• Coordinate internal stakeholders and external service providers; ensure SLA adherence and compliance with IT security requirements, especially ISO 27001
• Handle operational scheduling, budget and resource planning, and contract design in collaboration with other departments
• Coordinate internal service delivery with administrators, architects, and other stakeholders

Requirements

• Degree in Business Informatics, Computer Science, or Business Administration with an IT focus (or comparable education/training)
• Extensive professional experience in IT Service Management in a KRITIS environment
• Certified knowledge of ITIL 4 or ITIL 5
• Experience administering IT systems
• Willingness and ability to independently learn new topics and technologies
• Independent, analytical, solution-oriented working style
• Professional communication in secure German and good English
• Secure working knowledge of MS Office
• Practical experience with SAP and Power BI
• Background and security screening required

Benefits

• Tariff-based compensation
• 38-hour work week
• Christmas and vacation bonuses
• Performance-based participation
• Flexible work models including mobile work and workation
• Health offers and company fitness
• Structured onboarding with a personal buddy
• Ongoing training and development opportunities
• Mobility benefits (job ticket, e-bike leasing)