Supervisory Customer Operations Division Chief

Quick Facts

• Role: Chief of the Land Operations Division (Supervisory Customer Operations Division Chief)
• Focus: Unified, customer-focused Class IX support for Army and Marine Corps operational forces

Description

Serves as Chief of the Land Operations Division, providing unified, customer-focused Class IX support through customer relationship management. Leads oversight of customer service and issue resolution for Army and Marine Corps operational forces customers across the Class IX supply chain, including customer service management tickets and order resolution. Uses data-driven analysis to prioritize efforts, monitor support health, and support readiness and order fulfillment.

Responsibilities

• Resolve CL IX order issues and coordinate solutions for customer order and support problems
• Oversee customer service management and issue resolution across the Class IX supply chain
• Coordinate with Army and Marine Corps operational forces for consistent support focused on resolving individual orders
• Monitor overall support health and assess impacts to readiness and order fulfillment
• Analyze demand across logistics information technology systems to identify trends affecting readiness and supply performance
• Manage customer relationships and integration within assigned customer cells to ensure effective support across accounts
• Stay informed on current and emerging contingencies to ensure support aligns with operational and wartime requirements

Requirements

• U.S. citizen
• Non-Critical Sensitive with Secret access security requirement
• Completion of favorable suitability/fitness determination
• Supervisory certification program completion required; supervisory probation required
• DoD Acquisition Workforce: complete DoD certification and Defense Acquisition Life Cycle Logistics advanced certification within required timeframes
• Achieve 80 Continuous Learning Points (CLPs) every 2 years
• Males born after 12/31/1959 must be registered or exempt from Selective Service
• Mission essential requirement to work during emergencies; may be required to work at duty location, telework site, or alternate facility
• Resume must reflect one year of specialized experience at the GS-13 level (or equivalent) for GS-14 qualification

Benefits

A comprehensive U.S. government benefits package is provided; eligibility depends on the specific position type (full-time, part-time, intermittent).