Training Program Support Specialist

Quick Facts

• Role: Program Support Specialist (Training)

• Focus: Research, develop, and deliver training content and programs; maintain training records and administrative processes

• Duration: Temporary assignment limited to a maximum of 13 months

Description

This role supports the training office by researching interpretive practices, updating Visitor Guide training materials, and delivering staff training for the Capitol Visitor Center. You will coordinate training programs and resources, use varied and accessible interpretive techniques, and manage training documentation and administrative procedures.

Responsibilities

• Research, write, and edit training and interpretive materials, including benchmarking and performance-gap analysis

• Review current Visitor Guide training materials and recommend improvements and interpretive standards

• Integrate current scholarship from AOC and Capitol Hill partners into training content

• Draft, edit, and prepare training materials for review

• Coordinate and deliver formal and informal staff training programs with Training Specialists

• Set up training logistics (classroom, cart, or venue) and confirm resource availability

• Lead weekly training delivery and provide backup delivery as needed

• Use inquiry-based and object-based learning to facilitate staff discussion and engagement

• Ensure accessible programming and follow safe work practices

• Maintain training files, attendance information, rosters, and program documentation

• Develop standard operating procedures (SOPs) to support consistent office operations

• Coordinate training schedules and support procurement and resource use

• Comply with safety requirements and use required PPE when appropriate

Requirements

• U.S. citizenship

• Resume and responses must demonstrate job-related KSAs

• Meet specialized experience requirements for the GS-09 level, or qualify via the specified education/experience alternatives

• Specialized experience includes researching/reviewing/updating training or interpretive materials; writing/editing instructional content; coordinating or delivering training, presentations, tours, workshops, and educational programs; and maintaining training schedules, attendance records, rosters, files, or similar documentation

• Education alternatives: Master’s (or equivalent) OR 2 full years of progressively higher-level graduate education OR LL.B./J.D. related to the duties

• Temporary appointment limited to a maximum of 13 months

• Required drug testing with negative result prior to appointment eligibility

• Subject to criminal record check by U.S. Capitol Police and satisfactory adjudication

• Employment authorization verification via E-Verify

• If applicable: Selective Service registration certification or proof of exemption for eligible male applicants born after Dec 31, 1959

Benefits

• Comprehensive federal benefits package (health insurance, retirement system, paid holidays, paid sick and annual leave, life insurance, incentives, subsidized transportation, and training/development opportunities)

• Opportunity to participate in the Student Loan Repayment Program (as eligible)