IFS ERP Support Specialist

Quick Facts

• Role: IFS ERP Support Specialist

• Location: Bielsko-Biała (hybrid; in-office visits 1–2 days per month)

• Salary: 13,500–17,500 PLN gross

• Start: ASAP

Description

As an IFS ERP Support Specialist, you will be the primary point of contact for ERP-related support for the Poland office. You will provide technical and functional support across the ERP landscape, focusing on application administration, troubleshooting, configuration, integrations, releases, and continuous improvement. You will bridge technical expertise and business process understanding to support and modernize business-critical systems.

Responsibilities

• Own ERP incidents, service requests, and improvement initiatives from investigation through resolution, testing, and implementation; escalate to external partners/vendors when needed

• Maintain support documentation (tickets, configuration changes, user guides, FAQs)

• Support ERP administration: user access management, system configuration, release coordination, implementation, testing, rollout, and continuous improvement

• Administer, monitor, and troubleshoot server infrastructure and database environments for business applications (configuration, patching, upgrades, backup/recovery, performance monitoring)

• Collaborate with infrastructure engineers, application teams, key users, business process managers, and external technology partners to ensure availability, performance, and security

• Support end-user training by preparing materials, guiding users on functionality, and facilitating knowledge transfer

• Communicate clearly and professionally in English with local and international stakeholders

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related field

• 3+ years of professional experience in a similar role

• Understanding of business processes in manufacturing, supply chain, or finance environments

• Basic knowledge of server infrastructure, virtualization, Windows/Linux environments, and relational databases such as Microsoft SQL Server

• Strong analytical and problem-solving skills across application and infrastructure domains

• Excellent English communication skills (written and spoken)

• Ability to identify next steps, manage assigned tasks/backlog items, follow up on actions, and proactively communicate blockers with limited supervision

• Eagerness to learn and adapt in a multicultural, technology-driven environment

Benefits

• Work with a growing international team on infrastructure, cloud, application, and modernization initiatives

• Broad exposure to a global IT landscape

• Direct collaboration with infrastructure engineers, application teams, international colleagues, and external partners

• Hybrid working model

• Opportunities to develop technical and project management skills

• Collaborative environment with direct access to IT leadership

• Opportunity to contribute visibly to modernization of the global IT environment