IT Service Manager

Quick Facts

• Project length: 6 months
• Start date: 23.11.2026
• Rate: 130–150 PLN net + VAT per hour (B2B)
• Languages: English C1 (German is a plus)

Description

Join the team as an IT Service Manager / ERP Service Delivery Manager responsible for overseeing IT service delivery, with a focus on SAP/ERP environments. You will manage day-to-day service operations, ensure service quality and process compliance, and coordinate communication between technical and business teams and external AMS providers. The role requires independence, stakeholder coordination, and priority management in an international, distributed setup.

Responsibilities

• Manage ongoing IT service delivery, especially in SAP/ERP
• Supervise the quality and efficiency of IT services delivered by external providers and AMS partners
• Monitor service execution and ensure adherence to agreed standards and processes
• Use ITIL practices in daily service management
• Support Service Management processes using ServiceNow
• Coordinate collaboration between technical teams, business teams, and service providers
• Maintain relationships with key stakeholders and align shared priorities
• Analyze reported issues, identify causes, and coordinate corrective actions
• Monitor assigned activities and drive them to effective resolution
• Work with international, distributed teams across different countries and cultures

Requirements

• Experience in IT Service Management (SAP or other ERP experience preferred)
• Practical knowledge of ITIL and the ability to apply it day-to-day
• Hands-on experience with ServiceNow
• Experience managing IT services delivered by external providers and with AMS partners
• Excellent English proficiency (C1)
• Effective communication skills with business and technical stakeholders
• Strong interpersonal skills and ability to build stakeholder relationships
• Independence, proactivity, and accountability for assigned tasks
• Strong analytical and structured problem-solving approach
• Experience collaborating with international and distributed teams
• Ability to manage multiple priorities simultaneously and see tasks through to completion

Benefits

• Work in an international environment
• Project applying IT Service Management best practices
• Collaboration with business, technical, and external IT providers
• Opportunity to leverage and grow SAP/ERP Service Delivery competencies